MDoffice's training program is a proven approach to the critical training required to successfully implement practice management and medical record systems. MDoffice's friendly graphical windows interface and short learning curve make learning and using it a positive experience. New users are up and running in days, not weeks or months.

We believe in going that extra mile to make sure our clients are fully satisfied. Our "clients first" philosophy translates into a quick and efficient support network allowing for that productivity boosting edge in office automation and helping physicians be successful. Our goal is to make our customers successful and ensure that MDoffice is as self-sustaining and easy to use as possible.

Our clients confirm that our initial training is as complete as it is efficient. We know it's complete because we have a comprehensive checklist that takes you from start to finish, assuring that all steps are covered.

We're heading to what we call a virtual training environment -- trying to eliminate a lot of paper and travel -- we're trying to put more on people's desks and to make them more productive in a shorter amount of time. Not only are instructor-led courses expensive, but the scheduling is sometimes impossible to arrange. Our thorough training plan enables new members of your staff to learn at their own pace, using interactive multimedia, saving the training expenses and time that other systems require.

Basic training.

MDoffice's basic training is full of fundamental information to get new staff members started, as well as tips and shortcuts to aid the experienced user. You don't have to be a computer expert to participate either. You can learn about computers and the MDoffice from the beginning and see how easy using a computer in a medical office can be.

If your staff has time during the day, they can start taking a tutorial. If they get busy, they can bookmark the topic and come back to it later when they have time. Complete step-by-step documentation and extensive online help is always available.

Students have the option of taking a course "from start to finish" by selecting a topic and then "running the course" until it is over. They can, however, "slice and dice" the topics by selecting only those portions of material they need to learn. For example, a staff member who already understands the concept could go through a topic right on the job, rather than interrupt a colleague or guess at the right answer.

Once staff has learned the simple functions of entering patient data, they begin to master functions like booking appointments, adding procedure charges, making patient and insurance payments and generating the reports necessary to manage and market any practice. They learn other computer-related concepts such as the "what", "how", and "when" of doing the necessary backups of the system and other preventative maintenance tasks.

Continuing education.

Because we believe that office automation is a journey, not a destination, we provide additional training through periodic training seminars both online and at regional locations. These forums provide training on new features and give the opportunity to exchange ideas with other MDoffice software users.

Topics could include promoting a practice by using referral sources and categories; financial decision making such as reading balance sheets and management reports, and billing procedures such as cycle billing and effective collection techniques. Learn how financial data can be handled and how to customize MDoffice for any practice.

Get new insight into claim and procedure charge entry, electronic superbills, scheduling templates, electronic payment reconciliation, exporting data, managing files, preventing and recovering from errors and much more. Other topics could include automatic payment applications from EOBs, electronic insurance claim processing cycle and lots of practice management techniques.

Experienced users are encouraged to treat these forums as refresher courses to fully utilize the power of MDoffice . Bring your questions to the seminar forum. All participants can learn from experienced users who have their questions answered. Usually, those questions demonstrate to other users how to get the most out of their own system.

Proven staff training.